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Lisa Dowst-Mayo, RDH, BSDH, MHA, graduated magna cum
laude from both Ohio University with her MHA degree and the
Caruth School of Dental Hygiene at Baylor College of Dentistry
with a BSDH. She has held numerous leadership roles in the tripartite of the American/Texas/Dallas Dental Hygiene Associations.
She is currently the dental hygiene program director at Concorde
Career College in San Antonio, Texas, where she also teaches pharmacology, special needs, and clinical sciences. She has published
numerous articles and written peer-reviewed continuing education
courses on a broad range of topics for RDH, Dental Economics, Dimensions of Dental Hygiene, Canadian Dental Journal, and Access.
The author has no affiliations with any company that would have
a gained interest in the material published in this course. There
was no corporate sponsor in the making of this course, and the
author is not employed by a company that would stand to profit
off the publication of this course. All research is presented in an